Privacy Policy

At TickTockTech Tech Solutions, we value your privacy. This policy outlines how we collect, use, and protect your personal information when you use our services or visit our website.

Important Information

This Privacy Policy applies to all information collected through our website, mobile applications, and any related services, including when you schedule a service, generate a coupon, or contact us. Please read this privacy policy carefully to understand how we handle your personal information.

1. Information We Collect

We may collect personal information such as your name, email address, phone number, device details, and city when you interact with our services. This information is collected when you:

Personal Information You Provide to Us

Schedule a service appointment
Generate a coupon or promotional code
Contact us via phone, email, or contact form
Subscribe to our newsletter
Request technical support
Opt-in to receive SMS messages

2. How We Use Your Information

Your data is primarily used to provide and improve our services. We do not sell or share your personal information with third parties except as required by law or to fulfill our services. Specifically, we use your information to:

Process and manage appointments

We use your contact information to schedule, confirm, and follow up on tech support appointments.

Communicate with you

We may contact you regarding your services, appointments, and to respond to your inquiries.

SMS communications

If you opt-in, we may use your phone number to send Account Notification SMS messages, including appointment reminders, follow-up information, and technical support communications.

Improve our services

We analyze usage patterns and feedback to enhance our website and service offerings.

Send service updates

We may notify you about changes to our services, policy updates, or relevant technical information.

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and business (such as payment processors or appointment scheduling systems).

Business Transfers: If TickTockTech Tech Solutions is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements: We may disclose your information when required by law, such as in response to a court order or subpoena.

With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

Protection of Rights: We may share information to protect our rights and safety or the rights and safety of our users.

SMS Data Sharing Policy

SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes. Your phone number will only be used to deliver the specific service communications you have consented to receive.

4. Security of Your Information

We implement appropriate security measures to protect your personal information. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure.

Personal Information You Provide to Us

Secure Socket Layer (SSL) technology for data transmission
Regular security reviews of our systems
Limited access to personal information by employees
Employee training on data handling best practices
Secure storage of SMS consent records and phone numbers

5. Your Privacy Rights

You have certain rights regarding your personal information, which may include:

Access Your Data

You can request copies of your personal information that we collect and maintain.

Correct Your Data

You can request that we correct any inaccurate information we maintain about you.

Delete Your Data

In certain circumstances, you can request that we delete your personal information.

Marketing Opt Out

You can opt out of receiving our marketing communications at any time by replying "stop".

Data Portability

You may request to receive your personal information in a structured, commonly used format.

Withdraw Consent

If we process your data based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@ticktocktech.com or call us at (888) 937-1739.

6. Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be marked with the effective date. When we make material changes, we will notify you by email or through a notice on our website. We encourage you to review our Privacy Policy periodically.

7. Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and customize content to your preferences. You can control cookies through your browser settings.

8. SMS Communication Policy

When you opt-in to receive Account Notification SMS messages from TickTockTech Technology Services, we collect and use your phone number in accordance with the following principles:

Consent

We only send Account Notification SMS messages to individuals who have expressly opted in to receive them. Your consent is collected through our website forms, where you can check a box to agree to receive SMS messages.

Message Content

Our Account Notification SMS messages are related to service appointments, tech support, and troubleshooting. You may receive appointment reminders, follow-up messages, and important service notifications.

Message Frequency

Message frequency will vary depending on your service needs. You may receive up to 4 messages per week related to your scheduled services or support requests.

Opt-Out Process

You can stop receiving SMS messages at any time by replying "STOP" to any message we send. After you opt out, we will send you one final message to confirm your opt-out.

Help Information

You can reply "HELP" to any of our messages to receive assistance with our SMS service. You can also contact us directly at (888) 937-1739 for support.

Data Privacy

Your phone number and SMS consent information will not be shared with third parties or affiliates for marketing purposes. We maintain secure records of your SMS consent in compliance with applicable laws.

Standard Messaging Rates

Standard message and data rates may apply to our SMS messages. These rates are determined by your wireless provider and are not affected by your relationship with TickTockTech Technology Services.

9. Communication Preferences

Email Communications

We use email to communicate important information about your services including:

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at privacy@ticktocktech.com.

10. Contact Us

If you have any questions or concerns about our Privacy Policy or data practices, please contact us: