Terms of Service

Please read these terms and conditions carefully before using our service.

Agreement to Terms

By accessing or using our services, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access our services. These Terms of Service constitute a legally binding agreement between you and TickTockTech Technology Services.

1. Definitions

For the purposes of these Terms of Service:

Company refers to TickTockTech Technology Services, located in Texas.

Service refers to the technology support services provided by TickTockTech.

You refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

Website refers to TickTockTech's website, accessible from www.ticktocktech.net.

Terms refers to these Terms of Service that form the entire agreement between You and the Company regarding the use of the Service.

SMS refers to Short Message Service text messages sent to your mobile device.

2. How We Use Your Information

TickTockTech provides technology repair and support services to customers in Manitoba, Alberta, Ontario, British Columbia, Saskatchewan and Quebec. Our services include, but are not limited to:

Computer Troubleshooting
Virus Removal
Data recovery
Network Optimization
Computer Migrations
Smart Home
Hardware Upgrades

The Company shall not be held liable to you or any third party for any modification, suspension or discontinuance of any of the noted Services.

3. SMS Terms & Conditions

The following terms apply to your consent to receive SMS messages from TickTockTech Technology Services:

1. SMS Consent & Information Sharing

The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. We value your privacy and maintain the confidentiality of your contact information.

2. Types of SMS Communications

If you have consented to receive Account Notification text messages from TickTockTech Technology Services, you may receive messages related to the following:

Example of Account Notification: "Hello, this is a friendly reminder of your upcoming appointment with TickTockTech at [City] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from TickTockTech Technology Services at any time."

3. Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 4 SMS messages per week related to your appointments, service updates, or account status.

4. Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt-in to receive SMS messages from TickTockTech Technology Services in the following ways:

6. Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly at (888) 937-1739 to request removal from our messaging list.

7. Help

If you are experiencing any issues with our SMS communications, you can reply with the keyword "HELP" to any message you receive. You can also get help directly from us by calling (888) 937-1739 or emailing privacy@ticktocktech.com.

8. Additional Options

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. We provide alternate methods of communication, including email and phone calls, for customers who prefer not to receive SMS messages.

4. Service Appointments

By scheduling an appointment with TickTockTech, you agree to the following terms:

Appointment Scheduling

All appointments must be scheduled through our website, by phone, or in person. We will make every effort to accommodate your preferred appointment time, but availability is not guaranteed.

Cancellation Policy

We require at least 24 hours' notice for cancellation. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of $25.

Estimate Period

Some issues may require an extended Estimate period. If we are unable to complete the repair during the initial appointment, we will provide an estimate for the additional time and cost required.

5. Communication Preferences

Email Communications

We use email to communicate important information about your services including:

You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at privacy@ticktocktech.com.

6. Payment Terms

Payment is required upon completion of service, unless otherwise agreed upon in writing. We accept the following payment methods:

Additional Payment Terms

7. Warranty and Limitation of Liability

Warranty

TickTockTech provides a 30-day warranty on all repairs performed. This warranty covers only the specific repair performed and does not extend to other issues that may arise with your device. The warranty is void if:

The device has been damaged due to accident, misuse, or abuse.
The device has been serviced or modified by anyone other than TickTockTech.
The device has been damaged by power surges, water, or other environmental factors.
The device has been infected with malware or viruses after the repair.
Software issues arise from user installation or modification after the repair.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR OTHER INFORMATION, BUSINESS INTERRUPTION, PERSONAL INJURY, LOSS OF PRIVACY, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SERVICE, EVEN IF THE COMPANY OR A SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

In states and jurisdictions where the exclusion or limitation of incidental or consequential damages is not allowed, our liability shall be limited to the maximum extent permitted by law.

8. Data Backup and Privacy

While we take all reasonable precautions to preserve your data during service, we strongly recommend that you back up all important data before service. TickTockTech is not responsible for data loss during the repair process. You acknowledge that:

It is your responsibility to back up your data before service.
Some repairs or diagnostic procedures may result in data loss.
TickTockTech is not responsible for lost or corrupted data, programs, or applications.
Recovery of lost data is not covered under our warranty.
Data backup services are available for an additional fee.

Any personal information you provide to us is governed by our Privacy Policy, which can be found here.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.

11. Contact Us

If you have any questions about these Terms, please contact us at: